Privacy Policy for SMS Communications

Effective Date: March 1, 2025

Arash Nourparvar, MD, Inc
16311 Ventura Blvd, Ste 880, Encino, CA 91436
Phone: 818-783-2000
Website: arash.nourparvar.com

Introduction

Arash Nourparvar, MD, Inc. ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information related to SMS communications for our Premium Membership program and other administrative notifications.

Information We Collect

When you opt into our Premium Membership program or other SMS communications, we may collect and store the following information:

• Your name
• Phone number
• Email address (if provided)
• Any communications exchanged through our SMS service

We do not collect sensitive medical information via SMS. SMS messages are used only for administrative and non-urgent communications.

How We Use Your Information

We use SMS communications for the following purposes:

• Appointment reminders and scheduling updates
• Administrative notifications related to your membership
• Responses to non-urgent medical inquiries (for Premium Members)
• Payment reminders and confirmations
• General office updates and service notifications

We will never use SMS communications to send unsolicited marketing messages without your consent.

Opt-In and Opt-Out Procedures

By providing your mobile number and enrolling in our Premium Membership program, you consent to receive SMS communications from us. You may opt out at any time by:

• Replying "STOP" to any SMS message received from us
• Contacting our office at 818-783-2000 to request removal from SMS communications

Once you opt out, you will no longer receive SMS notifications, but we may continue to contact you via other approved communication channels.

Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that SMS messages are not encrypted, and we advise against sending sensitive personal or medical information via text.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties, except:

• To comply with legal obligations
• To protect our rights, property, or safety
• With third-party service providers (such as RingCentral) who assist in facilitating SMS communications, under strict confidentiality agreements

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website at arash.nourparvar.com. Your continued use of our SMS services constitutes acceptance of any revised terms.

Contact Information

If you have any questions about this Privacy Policy or our SMS communications, please contact us:

Arash Nourparvar, MD, Inc
16311 Ventura Blvd, Ste 880, Encino, CA 91436
Phone: 818-783-2000
Website: arash.nourparvar.com